MatchSoles

How Can We Help?

Find answers to frequently asked questions about MatchSoles

Getting Started

Buying

Selling

Shipping & Delivery

Account & Security

Reviews & Ratings

Messaging & Notifications

Trust & Safety

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Can't find the answer you're looking for? Our support team is here to help.

MatchSoles

How Can We Help?

What is MatchSoles?

How do I create an account?

Can I sell as an individual?

How do I place an order?

What payment methods do you accept?

Can I track my order?

What is your return policy?

How do I save a product I'm interested in?

What happens to my cart if I'm not signed in?

Can I leave a review after my order is delivered?

How do I list a product?

How long does product approval take?

What are the commission rates?

When do I receive payment?

Can I edit my listings?

Why was my product listing rejected?

How do payouts and Stripe Connect work?

How are listings reviewed before going live?

Who handles shipping?

Is tracking information required?

What shipping carriers are supported?

Are there shipping fees?

How do I mark an order as shipped?

What happens if my package is delivered but the tracking hasn't updated?

How do I update my profile?

Is my information secure?

How do I reset my password?

Can I have multiple users on one account?

When can I leave a review?

What can I rate besides the overall experience?

Can I edit or delete my review?

How do reviews affect sellers?

Can I message a seller before buying?

How will I know when I get a message or order update?

Do I get email notifications too?

Can I report an inappropriate message?

How do I report a product, seller, or review?

What happens when someone is banned?

What if my order never arrives or isn't as described?

How do you keep counterfeit products off the platform?

Is my payment information stored on MatchSoles?

Still Need Help?