You must be at least 18 years old and have the legal capacity to enter into binding contracts to use MatchSoles. By using our platform, you represent and warrant that you meet these requirements. If you are using the platform on behalf of a business, you represent that you have the authority to bind that business to these Terms. Individual sellers are welcome and do not need to represent a registered business.

When you create an account with MatchSoles, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach
• Not share your account credentials with others
• Not create multiple accounts to circumvent platform rules

For Sellers

• Only list athletic footwear products
• Provide accurate product descriptions and images
• Honor all confirmed orders and transactions
• Provide valid tracking information for all shipments (mandatory)
• Ship items within the timeframe stated in your listing
• Maintain professional communication with buyers
• Comply with all applicable laws and regulations
• Not list counterfeit, stolen, or unauthorized goods
• Accurately represent product condition
• Complete seller identity verification before listing products
• Individual sellers and businesses are held to the same standards

For Buyers

• Complete payment for all orders placed
• Provide accurate shipping information
• Communicate professionally with sellers
• Review products honestly and fairly
• Not engage in fraudulent chargebacks
• Inspect items promptly upon receipt

You may not use MatchSoles to:

• List or sell counterfeit, stolen, or illegal products
• Engage in fraudulent activities or misrepresent products
• Harass, abuse, or harm other users
• Violate intellectual property rights
• Attempt to circumvent platform fees or policies
• Use automated systems to access the platform without permission
• Interfere with or disrupt the platform's functionality
• Collect user information without consent
• Engage in price manipulation or anti-competitive behavior
• Create fake reviews or ratings
• Conduct transactions outside the platform to avoid fees

MatchSoles charges commission fees on completed sales:

• 10% commission for new and like-new condition items
• 8% commission for good and fair condition items

All fees are clearly displayed before you list a product. Payment processing is handled securely through Stripe. Payment processing fees (charged by Stripe) are separate from platform commissions.

Fee Changes: We reserve the right to modify our fee structure with 30 days' notice to sellers.

Sellers are solely responsible for determining, collecting, remitting, and reporting any applicable sales tax, use tax, VAT, or other transactional taxes related to their sales on MatchSoles. MatchSoles does not calculate, collect, or remit sales tax on behalf of sellers. Sellers should consult with a tax professional to ensure compliance with all applicable tax laws in their jurisdiction.

All sellers must provide tracking information for every shipment. This is mandatory for:

• Buyer transparency and trust
• Dispute resolution and proof of delivery
• Platform protection against fraud
• Automatic delivery confirmation

Failure to provide tracking information may result in:

• Order cancellation
• Account suspension or termination
• Withholding of seller payouts
• Liability for "item not received" claims

Risk of Loss: The risk of loss or damage to an item passes to the buyer once the package is delivered to the shipping carrier. MatchSoles is not responsible for items lost or damaged in transit after the seller has provided the package to the carrier with valid tracking. Buyers should file claims with the carrier for lost or damaged packages, and sellers must assist buyers in resolving such claims.

Automatic Cancellation: Orders that have not been shipped within 7 calendar days of being placed will be automatically cancelled by MatchSoles. The buyer will receive a full refund to their original payment method at no cost to the buyer. Repeated failure to ship on time may result in seller account restrictions.

Some sellers offer local pickup as a fulfillment option, allowing buyers to collect items in person instead of having them shipped. When you select local pickup at checkout, you are responsible for coordinating a mutually agreeable time and place with the seller before the order is picked up.

Pickup Verification

Upon completing a local pickup order, you will receive a unique 6-digit pickup code. Present this code to the seller at the time of collection. The seller confirms the pickup in the platform using this code, which finalizes the transaction.

No-Show and Cancellation

If you cancel a local pickup order after the 30-minute grace window, a $10 cancellation fee applies. Local pickup orders that are not picked up within 14 calendar days of being placed will be automatically cancelled by MatchSoles with a full refund to the buyer at no cost.

Buyer Responsibility

You are responsible for arranging safe pickup. MatchSoles is not liable for disputes arising from in-person exchanges. Always coordinate pickup details through the platform's messaging system for your records.

Return Eligibility

• Items significantly not as described
• Items damaged during shipping (with photographic proof)
• Wrong item received
• Counterfeit or unauthorized items

Return Process

Buyers must initiate a return request within 14 days of delivery. To start a return, submit a return request from your order history, selecting the items and the reason for return. The seller will review and approve or reject the request. If approved, a prepaid return shipping label is purchased and the buyer ships the items back. Once the seller confirms the returned items are received, a refund is issued to the buyer's original payment method (less the return label cost, unless the item was not as described or defective). If a seller rejects a return or does not respond, contact MatchSoles support with order details and evidence.

Refund Processing

Approved refunds will be processed within 5-10 business days to the original payment method. Return shipping costs may be the responsibility of the buyer unless the item was not as described or defective.

Buyer-Initiated Cancellations

A buyer may cancel an order free of charge within 30 minutes of placing it. After the 30-minute grace window, a flat $10 cancellation fee applies and the remaining balance is refunded to the original payment method.

System-Initiated Cancellations

Orders that are not fulfilled within the required timeframe — 7 calendar days for shipped orders and 14 calendar days for local pickup orders — are automatically cancelled by MatchSoles. These cancellations incur no fee to the buyer, and a full refund is issued to the original payment method.

Refund Timing

Refunds for cancelled orders typically appear on the buyer's statement within 5-10 business days, depending on the payment provider.

While MatchSoles facilitates transactions between buyers and sellers, we are not a party to these transactions. However, we may assist in resolving disputes through our support team.

Dispute Process

1. Contact the other party directly through our messaging system
2. Attempt to resolve the issue within 3 business days
3. If unresolved, contact MatchSoles support with documentation
4. Our team will review and mediate within 5 business days

Evidence Required

• Order confirmation and communication records
• Photos or videos of the issue
• Tracking information
• Any other relevant documentation

The MatchSoles platform, including its design, features, and content (excluding user-generated content), is owned by MatchSoles and protected by copyright, trademark, and other intellectual property laws.

User Content: By posting content on MatchSoles (listings, reviews, messages), you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content on our platform.

You retain all rights to your content and are responsible for ensuring you have the necessary rights to post it.

MatchSoles provides the platform "as is" without warranties of any kind, either express or implied. We are not liable for:

• Product quality, authenticity, or accuracy of listings
• Seller or buyer conduct or performance
• Loss of profits or business opportunities
• Indirect, incidental, or consequential damages
• Delays, failures, or errors in platform operation
• Unauthorized access to your account or data
• Actions or omissions of third-party service providers

Maximum Liability: Our total liability for any claims arising from your use of MatchSoles shall not exceed the fees paid by you to MatchSoles in the past 12 months, or $100, whichever is greater.

You agree to indemnify, defend, and hold harmless MatchSoles, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:

• Your use of the platform
• Your violation of these Terms
• Your violation of any rights of another party
• Content you post on the platform
• Products you list or purchase

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Arbitration

Any dispute arising from these Terms or your use of MatchSoles shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, rather than in court, except that you may assert claims in small claims court if your claims qualify.

Class Action Waiver

You agree that any arbitration or court proceeding shall be limited to the dispute between you and MatchSoles individually. You waive any right to participate in a class action lawsuit or class-wide arbitration.

By MatchSoles

We reserve the right to suspend or terminate your account at any time for:

• Violation of these Terms of Use
• Fraudulent or illegal activity
• Multiple complaints from other users
• Failure to provide tracking information
• Any reason we deem necessary to protect our platform and users

By You

You may close your account at any time through your account settings. You remain responsible for all fees and obligations incurred before termination.

Effect of Termination

Upon termination, your right to use the platform will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

MatchSoles shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the Terms, and the remaining provisions shall remain in full force and effect.

We may update these Terms of Use from time to time. We will notify you of any material changes by posting the new terms on this page and updating the "Last Updated" date. For significant changes affecting your rights or obligations, we may also send you an email notification or require you to re-accept the terms. Your continued use of the platform after such changes constitutes your acceptance of the new terms.

These Terms of Use, together with our Privacy Policy and any other legal notices published on the platform, constitute the entire agreement between you and MatchSoles regarding your use of the platform and supersede all prior agreements and understandings.